Contact Us
Manual & Software
Marketing Support
WARRANTY
Product Register
 
 
jWIN LIMITED WARRANTY

This Warranty is valid only for products purchased in U.S. & Canada.


WHAT IS COVERED?

jWIN Electronics Corp. (“jWIN”) warrants, to the original purchaser, that its products will be free from defects in materials, parts, and workmanship for the periods designated in each Product Category, above. The Warranty begins on the date of purchase and covers, during the applicable LABOR Warranty period, the cost of labor to repair your product, along with any new or rebuilt parts required. Should the PARTS Warranty period exceed the LABOR Warranty period, jWIN will supply, without charge for the remainder of the PARTS Warranty, any new or rebuilt replacement parts required by your product. During this time, all necessary labor and service charges become the customer’s responsibility. At jWIN’s option during any warranty service, your product may be replaced with a new or remanufactured unit, equivalent to your original purchase.


EXCLUSIONS

This Warranty does NOT cover purchases made outside the United States, nor does it apply if the serial number is altered or removed. It does not cover cosmetic damage, antenna damage or loss, damage to AC power cords, cabinets, headbands, ear-pads, or damage due to power line surges, connection to an improper voltage source, the use of improper settings, general misuse, mishandling or improper application, accidents, acts of God, repairs attempted by an unauthorized service agent, or damage incurred while the product is being returned to jWIN.


OBTAINING WARRANTY SERVICE

Customers must create a new ticket to return your product at http://support.jwin.com. In the website, you can select the product’s Date of Purchase, its Model Number, and a brief description of the problem. Our customer representative will contact or send you the detail return instruction.


RETURNING YOUR PRODUCT

Before returning your product, the customer must create a new ticket to return your product at http://support.jwin.com. Send the unit to the address below in suitable protective packaging that meets UPS standards. In the package, please include new ticket number, your telephone number, and return shipping address. To protect your product, we strongly recommend insuring all Warranty returns. Note that jWIN can not return a serviced product to a P.O. Box. Send your unit to:


jWIN Electronics Corp.
Customer Service Dept.
2 Harbor Park Dr.
Port Washington, NY 11050


REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CUSTOMER. jWIN SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE DURATION OF THIS WARRANTY.


Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

 

 2017 jWIN Electronics Corporation. All rights reserved. Security & Privacy Policy | Terms of Use | Support | Contact Us